At 399 Game, your privacy is treated as seriously as your account security. This page explains exactly what personal information we collect, how we use it, who can access it, and what rights you have as a Pakistani player on our platform.
Every connection to 399 Game is encrypted. Your data is transmitted and stored securely at all times, not just during login.
399 Game does not sell, rent or trade your personal information to advertisers, data brokers or any third party not essential to operating your account.
You can request access to your data, ask for corrections, or request deletion at any time by contacting 399 Game support.
Payment data used at 399 Game (Easypaisa, JazzCash, IBFT) is handled through encrypted channels. We never store full card or wallet credentials.
This Privacy Policy explains how 399 Game – operated via 399game.biz – collects, processes, stores and protects the personal information of players and visitors based in Pakistan and elsewhere. It applies to all interactions with 399 Game including account registration, deposits, placing bets, participating in promotions, using customer support and browsing the 399 Game website.
We have written this policy to be as straightforward as possible. If you have questions at any point, our support team is available 24/7 and can answer in both Urdu and English. We would rather you ask us directly than make assumptions about what we do with your data.
By registering an account at 399 Game or continuing to use the platform after this policy was last updated, you acknowledge that you have read and understood the practices described here. This policy should be read alongside our Terms and Conditions.
Plain-language commitment: 399 Game will never sell your personal data. We collect only what is necessary to run your account, process payments and keep the platform safe. You can ask us to delete your data at any time, subject to our legal retention obligations.
399 Game collects personal data in several ways depending on how you use the platform. Below is a detailed breakdown of each category.
Full legal name, date of birth, gender and CNIC or passport number when provided for verification.
Pakistani mobile number and email address used for account access, notifications and two-factor authentication.
Residential address in Pakistan, collected during enhanced KYC verification for higher-tier accounts at 399 Game.
Deposit and withdrawal history, payment method identifiers (masked wallet numbers, last four card digits), and transaction references.
While you use 399 Game, we automatically collect technical data about how you interact with the platform. This includes:
When you contact 399 Game support, we retain records of those conversations – whether by live chat, email or any other channel – for quality assurance, dispute resolution and staff training purposes.
If you are asked to complete identity verification, 399 Game may collect scanned copies or photographs of government-issued documents such as your CNIC, passport or driving licence. These documents are stored securely and used solely for verification purposes.
What we do not collect: 399 Game does not collect full payment card numbers, mobile wallet PINs or online banking passwords. Payment transactions are processed through encrypted third-party gateways that handle sensitive financial credentials directly.
399 Game uses the data we collect for specific, legitimate purposes. We do not use your information for anything beyond what is described in this policy.
Creating and maintaining your 399 Game account, authenticating your identity at login, processing password resets and managing account preferences.
Processing deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard. Verifying payment method ownership and detecting fraudulent transactions.
Delivering the 399 Game gaming experience, calculating and settling bets accurately, maintaining your game and bet history for your review.
Monitoring play patterns to identify signs of problem gambling, enabling and enforcing deposit limits, loss caps and self-exclusion requests made by 399 Game players.
Responding to queries, resolving disputes, providing account assistance and following up on complaints submitted to 399 Game support.
Meeting Know Your Customer (KYC) obligations, preventing money laundering, detecting multi-accounting and complying with applicable legal or regulatory requirements.
Analysing aggregated, anonymised usage data to improve 399 Game's interface, game performance, payment processing speed and mobile experience for Pakistani users.
We will only send you marketing communications – such as promotional offers and bonus notifications – if you have consented to receive them during registration or subsequently updated your preferences. You can opt out of marketing communications at any time by contacting support or updating your account settings.
399 Game processes your personal data under the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract |
| Payment processing and fraud detection | Performance of contract + Legitimate interest |
| Responsible gaming monitoring | Legal obligation + Legitimate interest |
| KYC and regulatory compliance | Legal obligation |
| Platform analytics and improvement | Legitimate interest (anonymised) |
| Marketing communications | Consent (opt-in required) |
| Dispute resolution and support | Legitimate interest |
Where we rely on legitimate interest as our basis, we carry out a balancing test to confirm that our interests do not override your fundamental rights and freedoms.
399 Game does not sell your personal data. We share it only in the following limited circumstances:
To process your deposits and withdrawals in PKR, 399 Game shares necessary transaction data with our payment gateway partners (including the providers behind Easypaisa, JazzCash, NayaPay and IBFT connectivity). These partners process your payment data only for the purpose of completing the transaction and are contractually bound to confidentiality and security standards.
For enhanced KYC checks, 399 Game may use a specialist identity verification service. Your documents are shared only for verification and are not retained by the verification provider beyond the period necessary to complete the check.
Live dealer and virtual game studios that supply content to 399 Game receive session identifiers and bet data necessary to run the game. They do not receive your full personal profile and are prohibited from using this data for their own marketing purposes.
399 Game may disclose your personal data to law enforcement, regulatory authorities or courts if required to do so by applicable law, a valid court order or an official regulatory inquiry. We will notify you of such disclosure where legally permitted to do so.
No advertising networks: 399 Game does not share your data with advertising networks, social media platforms or data brokers. Your browsing and gaming behaviour on the 399 Game platform is not sold or shared for targeted advertising purposes.
399 Game uses cookies and similar technologies on its website and platform. Cookies are small text files stored on your device that help us operate the platform, remember your preferences and understand how players use 399 Game.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Maintain your login session, secure account access, load the platform correctly | Session | |
| Remember language preferences, odds format, last visited game section | 30 days | |
| Anonymised usage statistics: page load times, error rates, feature usage at 399 Game | 90 days | |
| Used only if you have consented to promotional communications from 399 Game | 60 days |
Essential cookies cannot be disabled as they are necessary for the 399 Game platform to function. You can manage functional, analytics and marketing cookies through your browser settings or by contacting 399 Game support to update your preferences. Disabling non-essential cookies will not affect your ability to place bets or manage your account.
399 Game retains your personal data for as long as your account is active and for a period thereafter as required by applicable regulations and our internal compliance obligations. Specific retention periods are as follows:
When your data is no longer required under these retention schedules, 399 Game will delete or anonymise it securely. Anonymised aggregate data (which cannot identify you) may be retained indefinitely for statistical purposes.
399 Game takes data security seriously and implements multiple layers of protection to keep your personal information safe.
All data transmitted between your device and 399 Game servers is protected by 256-bit SSL/TLS encryption. The padlock in your browser confirms this is active.
Personal data at 399 Game is stored on access-controlled servers with restricted staff access. Database-level encryption protects stored records from unauthorised access.
Only authorised 399 Game personnel with a documented operational need can access player personal data. Access is logged and regularly audited.
In the unlikely event of a data breach affecting your personal information, 399 Game will notify you promptly and take immediate steps to contain and assess the incident.
While 399 Game takes every reasonable precaution, no internet transmission is completely risk-free. You also have a role to play: use a strong, unique password for your 399 Game account, do not share your login credentials and contact support immediately if you suspect any unauthorised access.
As a 399 Game player, you have rights over your personal data. These rights apply regardless of your location in Pakistan. To exercise any of the following rights, contact our support team at support@399game.biz.
Request a copy of all personal data 399 Game holds about you. We will respond within 30 days.
Ask us to correct any inaccurate or incomplete personal information in your 399 Game account.
Request deletion of your personal data, subject to our legal retention obligations such as KYC and financial record requirements.
Ask 399 Game to limit how we use your data in certain circumstances, for example while a correction request is being assessed.
Request your personal data in a structured, machine-readable format to transfer to another service if you wish.
Object to processing based on legitimate interest, including any direct marketing you have not consented to receiving from 399 Game.
We will respond to all rights requests within 30 calendar days. In complex cases, this may be extended to 90 days, in which case we will inform you of the delay and the reason.
399 Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account or provided personal data to 399 Game, please contact us immediately at support@399game.biz. Upon confirmation, we will delete all associated data and close the account without delay.
Age verification is a mandatory step during the 399 Game registration process. Any account found to have been created by or for a minor will be permanently closed and any balance held in that account will be voided.
The 399 Game platform does not contain links to external third-party websites beyond those essential for payment processing. If links to third-party services are ever presented in a specific context (for example, a responsible gaming resource), please be aware that 399 Game does not control those external sites and this Privacy Policy does not apply to them. We recommend reviewing the privacy policy of any site you visit independently of 399 Game.
399 Game may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or platform features. The date of the most recent update is always shown at the top of this page.
When changes are material – for example, if we start collecting a new category of data or change how we share information – we will notify registered 399 Game players via their registered mobile number or email address before the change takes effect where reasonably practicable.
Continued use of 399 Game after a policy update is published constitutes your acceptance of the revised Privacy Policy. If you disagree with any update, you may request account closure as described in the Terms and Conditions.
We recommend bookmarking this page and reviewing it periodically. The current version of this policy is always available at 399game.biz/privacy-policy.
If you have any questions about this Privacy Policy, how 399 Game handles your personal data, or if you wish to exercise any of your data rights, please get in touch with our support team. We are available 24 hours a day, 7 days a week, in both Urdu and English.
support@399game.biz
Response within 24 hours for privacy requests.
Available in the 399 Game platform 24/7. Best for urgent account or payment queries. Privacy rights requests are best submitted by email.
Related pages: Terms and Conditions · Responsible Gaming · FAQ
Register with confidence. Your data is encrypted, never sold and you stay in control at all times. Join thousands of Pakistani players who trust 399 Game with their gaming experience.